Friday, July 9, 2010

Good email etiquettes

Today, email has become a standard mode of communication in the business world. Not just within the organizations, email communication with customers, business partners, and clients also needs to be done. As emails are permanent, a better focus on their structure has to be ensured. Here goes few good email etiquette for business email users.
1)Every organization will have an email policy. There are organizations that set guidelines on types of messages to be sent. They even screen and monitor every mail that is sent and received by the employees.
2)As the written mails have no expressions or gestures to precisely convey the message, it is not wise to add smiley for the purpose, as the the receiver might not be aware of this concept.
3)When your content is to the point, there are chances of misinterpretation by the recipient. Hence, it is ideal to make your email sounds polite.
4)Like you don't encourage junk mails(inbox zero), so do your receiver, hence ensure the content is relevant to the recipient.
5)In case of including any quoted message, keep it to the minimum.
6)Subject line has to be relevant and should convey the reader what the mail is all about.
7)Adding quotes from original message would be ideal. Breaking the comments and adding individual comments would make the reader clear of your thoughts.
8)It is mandatory to add a brief signature in emails, so the receiver can have a clear idea of with whom they are communicating.
9)Not everyone is well versed with emails, so be patient, especially with those who are inexperienced with emails.
10)When you are replying to multiple recipients or a mailing list, check whether it is necessary to include all the names in the list.
11)Don't forget to remove your personal contact numbers when you are a part of a big mailing list.
12)In case of attachment, intimate the receiver of its format.
13)Delete those things which are of no importance.
14)While you forward a message, do forget to inform the correspondent that from whom they should expect a reply.
15)Emphasizing, say bold or italics, can be done where it is necessary. If your mail system doesn't provide you this option, then enclosing the particular word or sentence between stars would be ideal.
16)In languages like English, the spelling differs between countries, hence ensure you use the right one.
17)It is not a great idea to expect Read Notification Receipt.
18)Avoid composing mails when you are in a bad mood, as it could reflect in the content.
19Read through the content and do spelling and grammar check before hitting the send button.
Follow these tips, and enhance your email communication skills.

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